Last Updated: 31st October 2023

Introduction

At Vitalize ("We", "Us", "Our"), we are committed to safeguarding and preserving your privacy when you visit our website at https://vitalizeholistics.co.uk (the "Website") or engage with our services. This Privacy Policy explains how We collect, use, and protect Your personal data in compliance with UK GDPR, the Data Protection Act 2018, and other applicable UK privacy laws.

By using Our Website, you agree to the terms set out in this Privacy Policy. If you do not agree to this Policy, please discontinue using the Website.

1. Definitions

In this Privacy Policy:

"Personal Data"means any information that can identify an individual directly or indirectly, including but not limited to your name, address, email, and IP address."Data Protection Legislation"refers to all applicable data protection laws in the UK, including the UK GDPR and the Data Protection Act 2018."You"/"Your"refers to users or visitors of Our Website.

2. Data We Collect

We collect and process the following types of Personal Data:

2.1. Personal Data You Provide Directly

Account Information: When You create an account on Our Website, We may collect your name, email, phone number, address, and account credentials.

Transaction Data: If you make a purchase or booking, We will collect payment information and details necessary to process your order.

Contact Data: When You communicate with Us via email, phone, or any other method, We may collect Personal Data as part of that interaction.

2.2. Automatically Collected Data

We may collect information automatically through cookies and similar technologies:

IP address, browser type, device informationInteraction with Our Website (e.g., pages visited, time spent)

For more on Our use of cookies, see Section 6 (Cookies and Tracking Technologies).

3. Purpose and Legal Basis for Data Processing

We process Your Personal Data for the following purposes, relying on lawful grounds under the UK GDPR:

Providing Services and Website Functionality: To fulfil contracts with You, such as processing bookings or managing Your account (Article 6(1)(b) UK GDPR).Communications: To respond to inquiries, provide customer support, or send transactional emails (Article 6(1)(f) UK GDPR – legitimate interests).Marketing: Where You have consented, We may send You marketing communications (Article 6(1)(a) UK GDPR – consent).Website Security: To protect Our Website from unauthorised access or misuse (Article 6(1)(f) UK GDPR – legitimate interests).Legal Compliance: To comply with legal obligations (Article 6(1)(c) UK GDPR).

4. Sharing Your Personal Data

We may share Your Personal Data in the following situations:

Third-Party Service Providers: We work with payment processors, hosting providers, and IT service companies to assist in delivering Our services. These parties are obligated to keep Your data secure and process it only for specified purposes.Legal Requirements: We may disclose Your Personal Data if required by law, regulation, or legal process.

We do not sell or share Your Personal Data with third parties for their marketing purposes.

5. Data Retention

We will retain Your Personal Data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to meet any legal, accounting, or reporting obligations.

Account Data: Retained while Your account is active and for a reasonable period thereafter unless You request deletion.Transaction Data: Retained as required for financial and tax compliance.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance user experience and improve functionality. Cookies help Us understand how You interact with Our Website and allow Us to personalise content and ads.

You can manage cookie preferences in Your browser settings. Note that disabling cookies may impact Your ability to use certain features of the Website.

For more details, refer to Our Cookie Policy.

7. Your Rights

Under the UK GDPR, You have the following rights concerning Your Personal Data:

Right to Access: You can request access to the Personal Data We hold about You.

Right to Rectification: You have the right to request corrections of inaccurate or incomplete Personal Data.

Right to Erasure: You can request deletion of Your Personal Data where there is no compelling reason for Us to continue processing it.

Right to Restrict Processing: You can request that We limit the processing of Your Personal Data in specific circumstances.

Right to Data Portability: You can request a copy of Your Personal Data in a structured, commonly used format.

Right to Object: You can object to the processing of Your Personal Data for direct marketing or where the processing is based on Our legitimate interests.

Right to Withdraw Consent: Where processing is based on Your consent, You have the right to withdraw it at any time.

To exercise Your rights, please contact Us using the details in Section 11.

8. Security of Your Data

We employ appropriate technical and organisational measures to protect Your Personal Data from unauthorised access, alteration, disclosure, or destruction. Despite Our efforts, no data transmission or storage system can guarantee 100% security.

9. Links to Third-Party Websites

Our Website may contain links to third-party websites. We do not control these websites and are not responsible for their content or privacy practices. We encourage You to review the privacy policies of any linked sites.

10. Children's Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect Personal Data from children. If You believe that a child has provided Us with Personal Data, please contact Us, and We will take steps to delete such data.

11. Contact Us

If You have any questions, concerns, or requests regarding this Privacy Policy or Your Personal Data, You can contact Us via:

Email: [email protected].uk

Address: Vitalize, 97 Ringway, Waverton, Chester, CH3 7NW.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date at the top will be amended accordingly. Please check back periodically to stay informed of any updates.